Thrustmaster Support

One of the potentiometers on my Thrustmaster Cougar joystick is broken. I have been able to organise a replacement through Thrustmaster support surprisingly easily despite being out of warranty. This is how I did it. I registered with the Thrustmaster support site at:

http://ts.thrustmaster.com/eng/index.php?pg=email

I then submitted a support request indicating the problem and I supplied the part number I need. Here is a document that lists the available spares for the Cougar, the first column is the Thrustmaster part number.

Within a couple of hours they responded with this:

Thank you for your request. In order to resolve the issue you have encountered with your Hotas Cougar, please refer to our response herewith:


Spare part ordered: antenna potentiometer
Total price (shipping fees included): 8 US Dollars
Payment possibilities: money order, cash or Paypal.
Our address (for money order or cash):

Guillemot Inc.
C/o Technical Support
5800 St-Denis
Suite 1001
Montreal, Qc.
Canada H2S 3L5


For Paypal: [email protected] (DO NOT WRITE TO THIS ADDRESS, THAT IS ONLY FOR PAYMENTS FROM WWW.PAYPAL.COM).


After payment you will receive the part.

**** When you pay please note the following SPARE PART NUMBER: XXXXXXXXXXXX (VERY IMPORTANT TO NOTE THIS SPARE PART NUMBER PLEASE).

I had no problem paying by Pay Pal and I received another email within a day indicating that the part had been shipped. The part arrived in the post in two weeks. Great support.